Returns & Refunds
If something from Acre & Pace is not quite right, you can send it back within 30 days of receiving your parcel. Below, we lay out our return rules, how the process works, postage costs, and when you get your money back.
Conditions
To qualify for a return within the 30-day window, sportswear items must remain unworn, unwashed, free of makeup or deodorant marks, complete with all original tags attached, and contained within original product packaging.
Sending a piece back to our workshop
- Send a return request to [email protected] quoting your order number and the items to be returned.
- Receive a Return Merchandise Authorisation code along with the designated United Kingdom return depot address.
- Pack the apparel securely in its original protective packaging with all tags and hygiene strips attached.
- Obtain your refund via direct bank transfer within 3 to 10 business days after the returned garment passes quality inspection.
Who pays return shipping
When an item arrives damaged, defective, or incorrect, we cover the postage by emailing a prepaid label or booking a courier. If you simply decided against keeping the piece, you pay the return postage, and we do not take any extra fees.
Refund timing and method
We release your payment within 3 business days after checking the returned piece. For cash on delivery orders, we transfer the funds to your nominated bank account, while bank transfer payments return to the original sender account. Most banks clear the funds in 1 to 5 business days.
Handling common return situations
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Right piece dispatched, incorrect parcel picked up | None |
| Parcel lost | Replacement parcel sent or total refund issued after carrier tracking | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the garment price | Return shipping only |
Exchanges
If you need a different cut or size, please return the current piece and submit a fresh order through the shop. We will refund your initial piece as soon as it reaches us. When an exchange happens because of our error, we cover shipping on the replacement order.
Cancelling an order
You can call off an order at no expense before we pack and ship it out. Just send a quick note with your order number to [email protected]. If the box is already on its way, our usual return policy applies.
Questions about this policy
Drop an email to [email protected] or ring us at +44 191 625 8133 during Mon-Fri 08:15-16:30, Sat 10:00-16:00. We reply to every message within one business day.
- Merchant
- Acre & Pace Apparel Ltd.
- Registered address
- 36 Lime Street, Newcastle upon Tyne NE1 2PQ, United Kingdom
- [email protected]
- Phone
- +44 191 625 8133
- Working hours
- Mon-Fri 08:15-16:30, Sat 10:00-16:00
- Registration
- Company No. 04103416