Privacy Policy
Acre & Pace Apparel Ltd. ("Acre & Pace") manages all personal records gathered across acrepace.info. This document outlines what details we request, why we need them, storage periods, third-party access, and your personal choices.
Who is responsible
Acre & Pace Apparel Ltd., located at 36 Lime Street, Newcastle upon Tyne NE1 2PQ, United Kingdom. Reach out regarding privacy issues at [email protected].
Legal framework
We handle your information in line with UK GDPR and the Data Protection Act 2018 alongside regional statutes active in United Kingdom. Should anything here conflict with current law, the legal statutes take priority.
What we collect
During checkout, we ask only for details required to get your parcel home: your name, shipping address, email, phone number, and selected items. We do not hold or process card data directly on this website. While you browse, our systems note basic technical logs like your IP address, browser type, and visited pages via the cookies detailed below.
- Customer contact and shipping details including legal name, postal address, email address, and phone number
- Transaction records and order histories relating to cash on delivery or bank transfer orders
- Technical telemetry and device diagnostics including IP address, operating system, and browser version
- Inbound customer service communications and return authorization inquiries
Why we use it
- To sew, pack, and post your gear, as well as manage any returns.
- To reply to your questions and keep you posted on your parcel progress.
- To safeguard our online store and see how visitors move through our pages.
- To share news and seasonal updates, strictly if you asked for them, with an opt-out link in every note.
Who receives your details
Delivery companies get your address and contact information so they can hand over your parcel. Our payment partner receives the details required to process the balance. Server hosts and analytical platforms handle information under formal confidentiality agreements. We never sell your personal information.
Acre & Pace Apparel Ltd. trades solely within the United Kingdom and does not sell or share personal data to third parties for commercial gain or targeted advertising.
How long records stay with us
Sales receipts and order records are stored strictly for the timeframe required by tax legislation before being erased. Your account profile stays active until you ask us to remove it. General browsing statistics are cleared after 14 months.
Your rights
Under the UK General Data Protection Regulation and the Data Protection Act 2018, United Kingdom residents hold the right to access, rectify, erase, restrict the processing of, and request data portability for their personal information, as well as the right to object to processing. Inquiries may be directed to [email protected].
Security
Acre & Pace Apparel Ltd. does not process, store, or transmit payment card numbers because checkout transactions are strictly conducted via free Cash on Delivery or Direct Bank Transfer.
Questions about this policy
Drop an email to [email protected] or ring us at +44 191 625 8133 during Mon-Fri 08:15-16:30, Sat 10:00-16:00. We reply to every message within one business day.
- Merchant
- Acre & Pace Apparel Ltd.
- Registered address
- 36 Lime Street, Newcastle upon Tyne NE1 2PQ, United Kingdom
- [email protected]
- Phone
- +44 191 625 8133
- Working hours
- Mon-Fri 08:15-16:30, Sat 10:00-16:00
- Registration
- Company No. 04103416